IP Virtual Central / Auto Attendant

It is a virtual telephone exchange that directs incoming calls through an interactive voice system (IVR) in which:

• The user is guided by predefined recordings.
• Directs incoming calls based on user-given instructions using digit entry (DTMFs).
• The use listens to his options and the corresponding interaction for said option
• Once the user generates an interaction, it generates an action that can be definitive (send the call to an extension) or send it to another menu with more options.
• Each menu has its own set of instructions, options, recordings, and actions.
• When the user does not enter any of the expected options or exceeds the waiting time then the contingency options are executed (repeat message, send to operator, send to general voicemail among others)

Auto Attendant Typical Functions

• Greeting message (optional)
• Recording with many options
• Greeting message and recording with menu options by time of day (TOD) and day of the year.
• Sent to operator (extension of this or to a group).
• Send to extension.
• Send to department.
• Send to external number.
• Send to a group with automatic distribution (ACD).
  • Sequential Ringing.
  • Random Ringing.
  • Ring all
• Send to Voicemail.
• Send to recording with message.
• Send to another menu with more options.
• Select Language
• Web or IVR Administration.

Business model

• The service has no acquisition cost, only telephones. There is the option of using software, at no cost for the client.
• It has a marginal configuration cost.
• This service has an additional monthly fee (approx. US$6), which includes the monitoring of your border router to guarantee the quality of the service.
• It can grow indefinitely.
• Maintenance does not require the visit of a technician, except in extreme cases.
• The user can be anywhere physically

Access numbers

It is possible to have several access numbers in different countries and have all calls directed to the same Auto Attendant

Frequent Questions:

• I have a company with several branches, Auto Attendant is useful to me:

  The Auto Attendant has the advantage that with a one and only access number you can answer all offices and branches regardless of their physical location